Today, as the heat wave continues, an error appears on the Samsung air conditioner at my house.
E464 is displayed on the main body of the air conditioner. Today, we will learn about the air conditioner error display and find out how to solve it through the Samsung homepage Chatsibot.
Learn about self-diagnosis when an E416/E463/E464 error occurs on the body temperature display.
Samsung air conditioner failure probable cause
1. If the E code is displayed as an error message
Error codes such as E416, E463, E464, and E465 indicate that the outdoor unit may not dissipate heat when the temperature of the outdoor unit is high. 삼성 에어컨 에러코드
2. If an error occurs in the C code 좋은뉴스
3. If it appears like this on the display
Try this after consulting Samsung Chatsibot
1. Are there any obstacles around the step outdoor unit?
yes –> go to step 2
No -> Remove obstacles around the outdoor unit to ensure good heat dissipation.
2. Have you tried step reset?
Yes–> If the action has not been taken, it is recommended that you check it through an accurate diagnosis by an engineer. You can apply for the service by selecting the desired date and time from the Samsung Version Server service “Reservation for business trip service” menu.
No–> Reset it. (Smart reset or power reset)
• Information on how to take action on Samsung air conditioners
1. Guide to removing obstacles around the outdoor unit
2. It can be displayed even when the heat from the outdoor unit is not well dissipated, so the heat from the outdoor unit must be well dissipated.
3. If installed inside a building (commercial building, inside veranda, etc.): Open the door (louver, window, etc.).
4. When installed outside the building (rooftop, etc.): Remove any obstacles around the outdoor unit.
• For apartments
1. If you use the outdoor unit with the door closed, performance degradation and automatic shutdown symptoms may occur.
2. Be sure to open the outdoor unit room door (or veranda door).
• When operating the air conditioner with the outdoor unit door (louver) closed
1. Cooling is weak/no cooling occurs.
2. A phenomenon in which the power is automatically turned off due to an overload of the outdoor unit.
3. The noise of the outdoor unit increases.
• In case of a heat wave in midsummer
1. Due to the heat wave, it may be that the outdoor unit is not able to dissipate heat well due to the high outside temperature.
2. There is a way to spray water on the sunshade or heat exchanger to cool down the heat of the outdoor unit.
Instructions on how to reset the air conditioner
Instantaneous noise may cause malfunction. Try doing a reset.
■ How to reset by year
Models after 2012: Perform a smart reset using the wireless remote control and reinsert the power cord.
※ Smart reset is the same as unplugging the power cord and plugging it back in.
Models before 2011: Reinsert the power cord.
1. Models after 2012, how to reset smart
*2012 models: Hold down the [OK/Cancel] button on the remote control and simultaneously press the [Wind V] button for more than 5 seconds.
*2013 models: Hold down the [OK/Cancel] button on the remote control and simultaneously press the [Wind V] button for more than 5 seconds.
*2014-2015 models: Press and hold the [OK/Cancel] button on the remote control and press the [Wind V] button simultaneously for more than 5 seconds.
*2016-2017 models: While holding down the [OK] button on the remote control, press the [No wind] button and the [Fan strength] button at the same time for more than 5 seconds.
*2018 (Voice Recognition) models: Press the [No Wind] button and the [Mode] button on the remote control at the same time for more than 5 seconds.
*2018 (general) model: Press the [No Wind] button and the [Dehumidify] button on the remote control at the same time for more than 5 seconds.
*2019 (Voice Recognition) models: Press the [No Wind] button and the [Clean] button on the remote control at the same time for more than 5 seconds.
*2019 (general) model: Press the [No wind] button and the [Clean] button on the remote control at the same time for more than 5 seconds.
2. Models before 2011, how to reset power
After unplugging the power cord or lowering the earth leakage breaker, turn it on after about 1 minute.
※ Breakers are installed above the shoe rack or at the entrance. After lowering the switch of the breaker, raise it again. If the switch is rattling or falling without power, it may be a problem with the breaker.
If it still does not work, we recommend that you have it inspected through an accurate diagnosis by an engineer. You can request a service by selecting the desired date and time from the Samsung Electronics Service “Business Trip Service Reservation” menu.
Based on paid and free repairs, Samsung AS service business trip repair costs are KRW 15,000, and KRW 18,000 after 18:00 on weekdays and on weekends. Parts and repair costs are separate.
If an electronic product breaks down, call the Samsung Electronics call center phone number and tell the product name. When ARS is turned on, you will be connected to a product-specific counselor, so you can get your questions answered as quickly as possible. Samsung Electronics service center location and customer center phone number guide.