KEPCO Customer Center Counselor Connection How to Settle Moving (If Customer Number is unknown)
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We will inform you about how to connect to KEPCO customer center counselors and settle moving accounts. It is a good idea to inform the KEPCO phone number and contact hours before moving. It is urgent to ask the customer center about electricity bills such as power outages, electrical failure reports, and TV subscription cancellations. Today, we will learn about the KEPCO Customer Center.
What is the KEPCO customer center phone number?
When calling the KEPCO customer center, you can dial 123, but when calling from a mobile phone, dial 123, and after connecting, you will be asked to dial the area code where you are located. So, if you plan to make inquiries about the region, press the area code + 123 to use KEPCO in the area. 한전 고객센터
Ex) Daejeon: 042-123, Seoul: 02-123, etc. 좋은뉴스
KEPCO-customer center-phone number-and-consultant connection-use time and-electricity bill-moving settlement-how to do it
KEPCO customer center usage hours, counselor connection hours
Power outages can cause many difficult situations, as refrigerators, computers, air conditioners, and other appliances will turn off when the power goes out. In that case, I need to make a quick call. How long will KEPCO’s customer center operate? 9 to 6? until 12pm? no. The KEPCO customer center is open 24 hours a day. Counselors are also available 24 hours a day. ^^ Therefore, when an emergency situation related to electricity comes, you can call right away to inquire or solve it.
Enter division number
After calling KEPCO’s electrical failure report number 123, enter number 1
Enter Verbal ARS 2
Enter the existing ARS 3
KEPCO agent connection method Enter 0
Even if I press 0 to connect with a counselor, it doesn’t work? So we proceeded in the following way!
7 steps to make a phone call for KEPCO moving settlement (feat. Kindness)
You can also use the PC Internet (KEPCO homepage) or KEPCO mobile app (Android | App Store) to inquire bills, pay bills, consult with electricity, and report problems with electricity. (Other applications are available, such as direct transfer application, electricity use application, name change, e-mail/mobile bill application, issuance of proof of payment, electricity consultation, customer refund search, etc.)
1. Settlement of electricity bill by phone
If you want to pay your electricity bill over the phone, dial 123.
2. Select ARS method
Select the existing pressing ARS method. (If you want to do it verbally (voice), select verbal ARS)
3. Check customer information, customer number required
To quickly check customer information, you are asked to enter the pound character (#) after pressing the customer number.
– The customer number is specified on the electricity bill. You can find out if you take a picture of the payment bill before you move. Where is the customer number on the payment bill, refer to the red box shown below.
Electricity bill-Payment bill-Invoice-How to find customer number
Electric bill payment bill Find customer number
In the case of the picture, it may be a little different because it is an example of a bill in 2017, but the customer number is almost directly above the electricity bill. ^^ This part is similar to both email and mobile bills.
4. I do not know the customer number ㅠㅠ What should I do if I do not know the customer number?
For those who don’t know because they threw away the bill, is there any way if you don’t know your customer number here? There are all ways. You can go directly to the agent. When the comment “Press the pound after entering the customer number” comes out, even if they wanted to connect to the agent number 0, they couldn’t. Just stay still. Also, even if you are asked to dial the customer number, if you do not hold still, you will be connected to an agent.
5. Connect with an agent
After connecting with the agent, you need to pay the bill, but if you say that you do not know your customer number, the agent will ask for your “address”. If you tell us your address, you can pay the electricity bill for that location (place of electricity use), and just call the numbers on the watt-hour meter (electricity meter) to the end.
6. Prepare to report electricity usage
If you are moving in, there are things you need to prepare before connecting with a counselor. It’s a good idea to take a picture of your electricity usage in advance. Because there are so many people looking for a counselor, it is essential to check the electricity meter in advance. Of course, you can also call right in front of the electricity meter.
An electric meter (low-voltage electronic watt-hour meter) that you see when you pay your electricity bill
7. Receive payment account number via text message
If you request the payment account number and billing amount via text message, you can receive it, and you can transfer the electricity bill to the corresponding virtual account. I requested the bank as IBK and paid it to IBK. You can also ask for other banks.
The current monthly settlement fee of KRW 3,410 and the previous month’s fee of KRW 18,860 were added together, resulting in a total settlement fee of KRW 22,270.
The electricity use location below refers to the address.
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KEPCO electricity bill moving settlement payment text message (account number)
So far, we have looked at how to pay the electricity bill that has been used up to today, on today’s date when moving in. Moving Settlement Day You must be busy with moving in and paying utility bills, so don’t forget to settle