Let’s find out the G Market Customer Center consultation phone number and consultation hours. There are many people who use Gmarket. If you purchase something from Gmarket but it doesn’t arrive, you need to cancel the product, or you need consultation for various other reasons, you can use the customer center. Did you know that Gmarket originally started out as Gusdaq? It was initially founded and launched as a subsidiary of Interpark, and was later acquired by eBay, where it continues to exist today. It is the 3rd largest company in Korea’s e-commerce market and is used by many people. And in 2017, we launched Smile Club, a paid membership service, to provide various benefits. Now that we’ve briefly learned about Gmarket, let’s take a look at the customer service phone number.
Gmarket customer service phone number
When you go to the Gmarket homepage, there is a brief guide to the customer center at the very bottom of the main page. You can quickly check your phone number here. So, let’s start with the phone numbers.
Gmarket Customer Center General Member: 1566-5701
Smile Club dedicated customer center: 1522-5700
Sales customer support center: 1566-5707
Operating hours: Weekdays 9:00 am to 6:00 pm (Smile Club customers can consult 365 days a year; hours are 09:00 to 18:00)
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As Gmarket operates a membership program called Smile Club, you can see that they are giving preferential treatment to membership in the operation of the customer center. Membership customers can make inquiries 365 days a year. In other words, you can make inquiries regardless of weekends or holidays. However, please note that even in this case, the acceptable time is 9 AM to 6 PM.
You can view these phone numbers in more detail by going to the G Market Customer Center page. If you go to this page, you can also see frequently asked questions organized by topic. And the customer service phone number is displayed clearly on the front door. It’s like asking any questions you have over the phone.
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By category, we have organized all the useful information when using Gmarket, including member-related information, coupons, orders, and delivery-related information, cancellation, return, exchange, and travel-related information, and safe transactions.
I also attached an image so that you can check the Gmarket customer service phone number again.
If you are a seller, I think you will need more consultations. You can also make inquiries through the seller-only consultation section. Now, let’s take a look at some of the questions answered by the customer center.
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First of all, since we are an e-commerce company, we are likely to receive the most inquiries regarding delivery. I also make inquiries when something I ordered right away doesn’t arrive even after waiting for a long time. In particular, if you have not received the item due to the recent delivery strike and are unable to locate or confirm the location of the item, it may be necessary to contact customer service.
If your package is being shipped but cannot be tracked, you can try this: In general, tracking services are said to be confirmed one or two business days after the seller ships the item. Therefore, please do not be too hasty in judging that delivery tracking is not possible, but wait a little while. If you are still unable to track the delivery, you must check whether the product is delivered through a service that provides delivery information. You can check this by contacting the seller.
If you request a return but the product is not collected and is still there, you can request collection from the delivery company or seller. Please note that returns are generally collected within 2 to 3 business days. Please note that if you do not send the returned product within 20 days after requesting a return, the return request itself may be withdrawn.
If you have any questions about using G Market, please call the phone number identified in this article. It will help resolve any frustrating questions you may have. And if you have time, it would be a good idea to go to the customer center page and look at the questions and answers.