Samsung Air Conditioner Service Center phone number and counselor connection information. If a breakdown occurs while using a Samsung air conditioner or if you would like a preliminary inspection, you can contact the Samsung Electronics Service Center. It’s not easy to call customer service these days, but be prepared to wait and give them a call.
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Samsung Air Conditioner Service Center Phone Number
Samsung Electronics Service Center Phone Number: 1588-3366
Counselor available hours: Weekdays 9:00 – 18:00
The Samsung Air Conditioner Service Center phone number is 1588-3366. Service center consultation hours are from 9:00 to 18:00 on weekdays.
How to connect to a Samsung Air Conditioner Customer Center counselor
After calling 1588-3366, you can say ‘Yes’ if you agree to the collection of personal information. After that, you will be asked to tell us the product you want to discuss. In this case, you can say ‘air conditioner’.
After that, you will be prompted to say ‘installation’ for previous installation and ‘consultation’ for product consultation. It is done through speaking ARS, but to put it simply, I understood it well and moved on to the next step. Please also note that if you do not answer, you will be connected directly to a counselor.
Samsung air conditioner free after-sales service period
Samsung air conditioners have a free after-sales service period of 1 year from the date of purchase. In addition, even if the same part failure occurs within 12 months of replacing the part within the product quality guarantee period or replacing the part for a fee, free after-sales service is provided.
In addition, the following cases are subject to paid after-sales service.
When the warranty period has expired
Although it is a warranty period, product inspection and cleaning are requested by customers.
Reinstallation, previous installation
Damage caused by careless use, repair, or movement by the customer
When consumable parts reach the end of their lifespan
Breakdown due to natural disaster
Samsung air conditioner business trip after-sales service fee
If you apply for on-site A/S after the free A/S period has expired, a travel fee of 18,000 Won will be charged. Please keep in mind that you will have to pay travel expenses regardless of whether or not there is a repair. If you go on a business trip after 18:00 on weekdays, Saturdays, public holidays, or substitute holidays, you will be charged 22,000 won.
Samsung Electronics Service Center website
In addition to calling the service center, you can also apply for Samsung air conditioner after-sales service online at the Samsung Service Center website.